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Raida Lopez
Incorporación 01 may 2024
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Última actividad 31 ene 2025
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Última actividad de Raida Lopez
Raida Lopez hizo un comentario,
That's a really good idea, Nora! This way, we can see the original request, as sometimes customers' ambiguous replies make it harder to support them.
Ver comentario · Editado 31 ene 2025 · Raida Lopez
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Raida Lopez creó una publicación,
Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to add these metrics directly to the dashboard for easier visibility? This would help streamline reporting and allow for quicker access to key data without needing to navigate to Insights.
Publicado 31 ene 2025 · Raida Lopez
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Raida Lopez hizo un comentario,
Hi! Does this not work on the report builder? I have a dashboard and see no option to schedule anything.
Ver comentario · Publicado 04 oct 2024 · Raida Lopez
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Raida Lopez hizo un comentario,
I do not have this dashboard available in my Pro plan. Can you help me?
Ver comentario · Publicado 13 sept 2024 · Raida Lopez
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Raida Lopez hizo un comentario,
I'd like to include this report in a dashboard so that I can report on the weekly amount when I search for “previous week” in the dashboard filter. Is that possible?
Ver comentario · Publicado 09 sept 2024 · Raida Lopez
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Raida Lopez hizo un comentario,
I need a syntax to exclude First Reply Time when the agent is the one that initiates the ticket. How can I do this? Thanks!
Ver comentario · Publicado 29 ago 2024 · Raida Lopez
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Raida Lopez hizo un comentario,
Hi there! I have followed these steps, but the report continues to generate tickets that were answered, for example, 500 minutes later. This happens when the customer reaches out outside of our business hours and doesn't receive a first-time reply until the next day. Just to clarify, our business hours are from 7 am to 10 pm, 7 days a week. Can you please guide me through the process of creating a custom report? Thank you!
Ver comentario · Publicado 27 ago 2024 · Raida Lopez
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Raida Lopez hizo un comentario,
Is it possible to just see how many tickets agents attached a KB article to? I’m not interested in having the end user “solve” the ticket. I just want to see whether or not/how often agents attach a KB article to a ticket. What recipe should I follow?
Thanks!
Ver comentario · Publicado 17 ago 2024 · Raida Lopez
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Raida Lopez hizo un comentario,
Hello,
I'd like to create a report to filter emails submitted by the requester (not API) and their subject. Are you able to walk me through creating the report? TIA!
Ver comentario · Publicado 12 ago 2024 · Raida Lopez
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Raida Lopez hizo un comentario,
Zendesk Talk is not HIPAA-compliant, which we need. Can you please recommend alternative SMS platforms (excluding Dialpad) that are HIPAA-compliant and integrate with Zendesk to allow for SMS to be answered via ticket or widget? TIA!
Ver comentario · Publicado 30 jul 2024 · Raida Lopez
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