Rajat Garg

1. Comunidad
2. Feedback on Support
3. Timestamp in chat transcript in UTC

Hello everyone, Apologies for the slow response on this thread but I wanted to update everyone on how we are thinking about this issue.  As you might have noticed, we announced Chat in the Zendesk ...

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• Rajat Garg
• Creación 30 de julio de 2021 03:15
• 0 votos

1. Chat
2. ...
3. Zendesk messaging
4. Working with messaging in your Web channel

Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat

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• Rajat Garg
• Creación 8 de febrero de 2021 09:31
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback on Chat
3. Lock Down Ban Visitors

Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents fro...

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• Rajat Garg
• Creación 24 de agosto de 2017 08:56
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback on Chat
3. Lock Down Shortcuts

Hi Christina, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agen...

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• Rajat Garg
• Creación 24 de agosto de 2017 08:54
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback on Chat
3. [COMPLETED] Offline chat tagging - feature request / (bug report?)

Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can give permission to...

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• Rajat Garg
• Creación 24 de agosto de 2017 08:15
• 0 votos

Comentario oficial

1. Comunidad
2. Chat Q&A
3. ROLES for agents

Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...

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• Rajat Garg
• Creación 24 de agosto de 2017 07:45
• 0 votos

1. Comunidad
2. Chat Q&A
3. integrate our customers DB using API then automatically create VIP customer list

Hi Cahyo, Thanks for posting on our community. Do you have authenticated users on your website? I am wondering if you have considered querying your customer database from your website before chat i...

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• Rajat Garg
• Creación 10 de abril de 2017 09:44
• 0 votos

1. Comunidad
2. Chat Q&A
3. Limit Department Routing by Multiple Factors

Hi Lulwa, Thanks for posting into our community. We are looking to make routing improvements during 2017. Nothing concrete yet and I can't promise you anything right now but we will update you as s...

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• Rajat Garg
• Creación 3 de enero de 2017 10:10
• 0 votos

1. Comunidad
2. Chat Q&A
3. ROLES for agents

Hi Krystian, We have been thinking about adding ability to define roles and permissions, and I will update you via this thread when we work on this project.  In addition to above mentioned restrict...

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• Rajat Garg
• Creación 20 de septiembre de 2016 14:30
• 0 votos

1. Comunidad
2. Feedback on Chat
3. "Fade" ended chats

Hi Christina, Thanks for sharing your feedback. Did you consider letting your agents not end the chat immediately? This way they wont be assigned a new chat until they end the chat and they can use...

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• Rajat Garg
• Creación 1 de julio de 2016 07:00
• 0 votos