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Rajat Garg

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Última actividad de Rajat Garg
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    Rajat Garg hizo un comentario,

    Comentario oficial

    Hi Paul, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can allow agents to e...

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    Rajat Garg hizo un comentario,

    Comentario oficial

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents fro...

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    Rajat Garg hizo un comentario,

    Comentario oficial

    Hi Christina, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agen...

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    Rajat Garg hizo un comentario,

    Comentario oficial

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can give permission to...

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    Rajat Garg hizo un comentario,

    Comentario oficial

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...

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    Rajat Garg hizo un comentario,

    Hi Cahyo, Thanks for posting on our community. Do you have authenticated users on your website? I am wondering if you have considered querying your customer database from your website before chat i...

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    Rajat Garg hizo un comentario,

    Hi Lulwa, Thanks for posting into our community. We are looking to make routing improvements during 2017. Nothing concrete yet and I can't promise you anything right now but we will update you as s...

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    Rajat Garg hizo un comentario,

    Hi Krystian, We have been thinking about adding ability to define roles and permissions, and I will update you via this thread when we work on this project.  In addition to above mentioned restrict...

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    Rajat Garg hizo un comentario,

    Hey Christina, Thanks for response and explaining your workflow. This certainly helps in understanding your requirements better. Our integration with Zendesk allows ticket creations as soon as chat...

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    Rajat Garg hizo un comentario,

    Hi Christina, Thanks for sharing your feedback. Did you consider letting your agents not end the chat immediately? This way they wont be assigned a new chat until they end the chat and they can use...