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Rajat Garg

Zendesk Product Manager
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Última actividad de Rajat Garg
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    Rajat Garg hizo un comentario,

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    Hi Everyone, I am from the product team at Zendesk and first of all my sincerest apologies for the slow response on this issue. I wanted to reach out to you all to share how we are thinking about t...

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    Rajat Garg hizo un comentario,

    Hello everyone, Apologies for the slow response on this thread but I wanted to update everyone on how we are thinking about this issue.  As you might have noticed, we announced Chat in the Zendesk ...

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    Rajat Garg hizo un comentario,

    Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat

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    Rajat Garg hizo un comentario,

    Comentario oficial

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...

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    Rajat Garg hizo un comentario,

    Hi Aswin, Thanks for your feedback and explanation on why admin control is necessary for you. Currently this feature is not on our next 6-9 months roadmap but we will keep your feedback in mind whi...

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    Rajat Garg hizo un comentario,

    Hi Aswin, Thanks for posting your feedback. Can you help us understand why you want admin control over offline message notification i.e. why you don't want your agents to receive offline message no...

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    Rajat Garg hizo un comentario,

    Hi Cahyo, Thanks for posting on our community. Do you have authenticated users on your website? I am wondering if you have considered querying your customer database from your website before chat i...

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    Rajat Garg hizo un comentario,

    Hi Lulwa, Thanks for posting into our community. We are looking to make routing improvements during 2017. Nothing concrete yet and I can't promise you anything right now but we will update you as s...

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    Rajat Garg hizo un comentario,

    Hi Samuel, Thanks for posting your suggestion. Looks like problem you are facing is you agents are not able to change settings easily. Can you please explain following so that I can better understa...

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    Rajat Garg hizo un comentario,

    Hi Krystian, We have been thinking about adding ability to define roles and permissions, and I will update you via this thread when we work on this project.  In addition to above mentioned restrict...