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Darrick Williams
Incorporación 08 may 2024
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Última actividad 08 may 2024
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ComentarioBusiness rules
We have created two different groups and a Zendesk email for each group. The default group has all members. The added groups are for departments within our default group that have different roles. We want the ability to have triggers triage email tickets between the two groups. The triaging of tickets doesn't seem to be happening as expected. Should I turn off the default trigger “Notify all agents of received request”?
Ver comentario · Publicado 08 may 2024 · Darrick Williams
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