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Alex Gonzalez
Incorporación 16 sept 2024
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Última actividad 30 sept 2024
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Alex Gonzalez hizo un comentario,
Thank you! But I'm still running into an issue. The updates include ZD updates, for example, when it goes from Solved to Closed. Can I make it so it's just updates from the assignee and exclude system generated udpates?
Ver comentario · Publicado 30 sept 2024 · Alex Gonzalez
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Alex Gonzalez hizo un comentario,
*I should clarify - the only updates/events I want to see are those made by the assignee.
Ver comentario · Publicado 24 sept 2024 · Alex Gonzalez
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Alex Gonzalez creó una publicación,
Hello All!
I'm trying to create reporting that shows certain data points with the ability to filter by date and assignee name. Items in said report are to include:
1. Ticket ID
2. Total number of touches/updates.
3. Timestamp of each of the touches/updates.
Can anyone suggest an article/recipe on how to accomplish this? I'm very new to Zendesk and would appreciate guidance. If possible, dumb it down for me as low as you can go! Thank you!
Publicado 16 sept 2024 · Alex Gonzalez
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