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Leslie

Incorporación 02 mar 2024

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Última actividad 10 dic 2024

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42

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RESUMEN DE LA ACTIVIDAD

Última actividad de Leslie

Leslie hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Plus 1 here.

Ver comentario · Publicado 10 dic 2024 · Leslie

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Leslie hizo un comentario,

ComentarioZendesk messaging

Hoping the end session can be done via Trigger too!

Ver comentario · Publicado 28 oct 2024 · Leslie

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Leslie hizo un comentario,

ComentarioWorkflow best practices and recipes

Do we have an updated on Kerry Charlton 's comment?

Ver comentario · Publicado 20 jul 2024 · Leslie

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Leslie hizo un comentario,

ComentarioMeasuring success

Hi, team. For this CSAT customization placeholder, “{{satisfaction.positive_rating_url}}”, is the custom HTML required?

Thank you so much!

Ver comentario · Publicado 20 jul 2024 · Leslie

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Leslie hizo un comentario,

ComentarioHow to fix issues in Zendesk messaging

We are experiencing this right now. Agents are receiving tickets more than their allowed capacity. Messaging activity routing is on. Our support team is available 24/7. But still, inactive tickets are getting assigned to agents even at max capacity.

Ver comentario · Editado 11 jun 2024 · Leslie

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Leslie hizo un comentario,

ComentarioViewing and using dashboards

Plus 1 for Anton's comment. It's kind of a hassle to refresh the page from time to time just to check the updated status of the agent.

Ver comentario · Publicado 02 jun 2024 · Leslie

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Leslie hizo un comentario,

ComentarioHow to fix issues in Zendesk messaging

Hi. Is it an expected behavior that the statuses in the Live Data dashboard for omni-channel routing is not real-time? Every time we need to check the status, the dashboard does display the current status of the agent. To see the latest status, you need to refresh the dashboard.

Ver comentario · Publicado 02 jun 2024 · Leslie

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Leslie hizo un comentario,

ComentarioRouting

Hi Barry Neary How can we do this:

"Yes, each time ticket is updated the queue conditions are checked but only if they are still in the queue. By default, once a ticket is assigned and leaves a queue, when its reassigned it does not go back through the queue logic. 

However we can change this for your account so on reassignment (or unassignment) the ticket will go back through the queue logic, if you wish?"

Thank you so much!

Ver comentario · Publicado 31 may 2024 · Leslie

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Leslie hizo un comentario,

ComentarioUsing legacy AI agent functionality

Ver comentario · Publicado 25 may 2024 · Leslie

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Leslie hizo un comentario,

ComentarioRouting

"You reached the end of the view playlist.

Looks like you've played through all the tickets, there's no more left in this view"

Why are we seeing this message when using Play button?

Thank you so much.

Ver comentario · Publicado 06 mar 2024 · Leslie

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