Terry Thomas
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Terry Thomas creó una publicación,
Finding First Reply Time Avg Grouped by Updater
RespondidaI'm trying get a report to see first reply time by the agent that performed the first reply. Our ticket flow is to have a team triage the tickets and assign to another agent, so we'd be able to se...
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Terry Thomas hizo un comentario,
How do you use Triggers with the ticket fields? Does About and Group feed into assigning the ticket?