Búsquedas recientes
No hay búsquedas recientes

Edward Mitchell
Incorporación 26 abr 2024
·
Última actividad 23 ene 2025
Seguimientos
0
Seguidores
0
Actividad total
12
Votos
4
Suscripciones
4
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Edward Mitchell
Edward Mitchell hizo un comentario,
I have the same question as Allison Cloyd above.
Is there any way to track pinned articles, via explore report, API or any other method? We are implementing a workflow for knowledge creation that requires measuring the percentage of tickets with an article pinned to it, and I cannot find a way to reliably measure that outside of clicking into every ticket manually which is unsustainable.
Ver comentario · Publicado 23 ene 2025 · Edward Mitchell
0
Seguidores
0
Votos
0
Comentarios
Edward Mitchell hizo un comentario,
Custom objects not being replicated means that creating a partial sandbox is non-functional for my team. Every ticket has a custom object as a required field, so we can not copy data without the objects in place. Is there any workaround for that?
Ver comentario · Publicado 12 ago 2024 · Edward Mitchell
0
Seguidores
0
Votos
0
Comentarios
Edward Mitchell hizo un comentario,
Hi Shreyash,
Can you please share what you had to do to make this work?
Ver comentario · Publicado 05 ago 2024 · Edward Mitchell
0
Seguidores
0
Votos
0
Comentarios
Edward Mitchell hizo un comentario,
I ran into the same issue so I ended up creating a bit of python code to deal with it. This loops through every id from 0-199 and submits an api call to delete it. Even if it fails, it goes on to the next one. This worked for me, hope it helps someone else.
import requests
api_name = 'emailname@emaildomain.com/token'
api_key = 'yourtoken'
zendesk_baseurl = 'https://yourinstancename.zendesk.com'
#create credentials for api
credentials = api_name, api_key
session = requests.Session()
session.auth = credentials
for external_id in range(200):
#delete custom object_record from Zendesk
url = f'{zendesk_baseurl}/api/v2/custom_objects/system/records?external_id={external_id}'
response = session.delete(url)
Ver comentario · Publicado 26 abr 2024 · Edward Mitchell
0
Seguidores
1
Voto
0
Comentarios