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Marco Milano

Incorporación 04 feb 2024

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Última actividad 22 oct 2024

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Última actividad de Marco Milano

Marco Milano hizo un comentario,

ComentarioSetting up workforce management (WFM add-on)

Hey Judith! If you already have a number of agents planned to work on the combined workstream, I'd say you can create a monthly schedule template and import said file with the agents' schedule. This will ensure that you have certain agents plotted for combined workstreams and the rest to work on individual workstreams. While also creating a backup file in case that someone changes the schedules by mistake. 

Ver comentario · Publicado 25 jul 2024 · Marco Milano

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Marco Milano hizo un comentario,

ComentarioSetting up workforce management (WFM add-on)

Thank you for this article Colleen Hall. It will be extremely useful for our team

Ver comentario · Publicado 04 feb 2024 · Marco Milano

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