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Tonya Edelstein

Incorporación 11 dic 2023

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Última actividad 30 oct 2024

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Última actividad de Tonya Edelstein

Tonya Edelstein hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

The issue is still very much relevant in 2024! Would appreciate you guys making this happen. 

Ver comentario · Publicado 30 oct 2024 · Tonya Edelstein

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Tonya Edelstein hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Ahmed Zaid Worked beautifully, thank you so much! :) 

Ver comentario · Publicado 12 dic 2023 · Tonya Edelstein

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Tonya Edelstein creó una publicación,

Publicación Q&A - Tickets and email

Hi everyone! 

It has probably already been asked before many-many times, but I can't seem to find the answer. 

I'm trying to get the settings so that Zendesk scrapes only the first name of the user (requester) from the ticket and automatically puts it in the macro.

"Hi {{ticket.requester.name}}," works, but scrapes the full name, which sounds awkward :)

Thanks in advance for anyone attempting to help! 

Publicado 11 dic 2023 · Tonya Edelstein

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