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Jezza Velasco's Avatar

Jezza Velasco

Incorporación 16 ene 2024

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Última actividad 16 ene 2024

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Última actividad de Jezza Velasco

Jezza Velasco hizo un comentario,

ComentarioFormatting and customizing your email

Subject: Question Regarding Email Thread

Good day!

I have a question regarding the email thread. The customer sent an email and received the notification for the ticket. However, when the agent or another group cc'd on the email responded, it created a new thread and did not go to the original email. How can we fix that to goes on one thread on customers end?

Thank you.

Ver comentario · Publicado 16 ene 2024 · Jezza Velasco

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