Alexander

Is there anyway to disable that automatic ticket creation? It's not desired behavior as a lot of empty tickets end up being created when a user expands the widget to see what it is and then does not type anything

Hi,

Was there a solution for this? We're having the same issue using the web widget and userLogin. A ticket gets created as soon as the user expands the help widget. As far as I can tell we do not have anything set up in flow builder

Thanks,

Alexander