Mohanad Alshaka

+1

We have a situation where we need our numbers to be hosted with Twilio, but we also wanted to use Zendesk Talk for incoming & outgoing calls.

Zendesk support recommended that I add the Twilio number as an external line, and then forward incoming calls to a Zendesk Talk number. 

Is this really the only solution? Issue is that we have 8 lines we need to do this for, so this solution sounds like it will be a reporting nightmare 

Any suggestions/ideas would be greatly appreciated!

Best,
Moh