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Brenda Piersak's Avatar

Brenda Piersak

Incorporación 12 ene 2024

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Última actividad 07 oct 2024

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Última actividad de Brenda Piersak

Brenda Piersak hizo un comentario,

ComentarioWorkflow best practices and recipes

Alan Pugh did you find a solution for this?  I enabled omni today and having the same issue with inactive conversations 

Ver comentario · Publicado 07 oct 2024 · Brenda Piersak

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Brenda Piersak hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

agree just switched today and this is another miss in the customer support process.  There have been too many of these.  All these “upgrades” do is cause me and my team more problems. 

Ver comentario · Publicado 24 sept 2024 · Brenda Piersak

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Comentario de la comunidad Q&A - Tickets and email

I too was looking for an Is Not option.  Thanks for the post Ryan! 

Ver comentario · Publicado 12 mar 2024 · Brenda Piersak

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Comentario de la comunidad Feedback - Ticketing system (Support)

+1 we are waiting too.  Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels.  I don't understand how such a critical business rule was missed.  Looking forward to the deployment!

Ver comentario · Publicado 17 ene 2024 · Brenda Piersak

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ComentarioRouting

Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time?  If our agents are on a call we do not want to assign a message/chat until after that call ends.  If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.  

Ver comentario · Publicado 12 ene 2024 · Brenda Piersak

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