Behzad Gul

Assignee: is invalid; Assignee: is not a member of the group
Requester is an End user. Is there a setting that needs to be turned on to be able to assign tickets to anyone?

Hello Zendesk,

We have a use case where we need to restrict the viewing of tickets assigned to a particular user.

Only reporter, assignee and other members of that organization should be able to see that ticket. No other agents can view that. We are using Professional Plan. Is there anyway to achieve this in professional plan

Appreciate your help.