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Geoff Ludwig

Incorporación 01 feb 2024

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Última actividad 07 ene 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Geoff Ludwig

Geoff Ludwig hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thanks Destiny  !!

Ver comentario · Publicado 07 ene 2025 · Geoff Ludwig

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Geoff Ludwig hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thank you Heather and Audrey - problem has been resolved! 

Ver comentario · Publicado 23 oct 2024 · Geoff Ludwig

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Geoff Ludwig creó una publicación,

Publicación Q&A - Tickets and email

Howdy all! 

 

I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester. 

 

But…. everytime I do this is what the End User sees when they receive the email. 

Any ideas how to get rid of the “Disclaimer… ” ? 

 

Thanks! 

 

Editado 21 oct 2024 · Geoff Ludwig

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Geoff Ludwig hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

No one ? :(

Ver comentario · Publicado 20 sept 2024 · Geoff Ludwig

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Geoff Ludwig creó una publicación,

Publicación Q&A - Tickets and email

Hello all! 

 

Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket. 

 

With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee. 

 

Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability. 

 

Thanks 

 

Publicado 13 sept 2024 · Geoff Ludwig

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Geoff Ludwig hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Hello there - is there a way to get the default images for the Community Banner and Home hero page? 

The ones I uploaded need to be updated and there is no operon to revert. 

Thanks 

Ver comentario · Publicado 15 abr 2024 · Geoff Ludwig

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Geoff Ludwig hizo un comentario,

ComentarioGlobal security and user access

Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in. 

Ver comentario · Publicado 10 abr 2024 · Geoff Ludwig

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Geoff Ludwig creó una publicación,

Publicación Q&A - Help center and community

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 

Publicado 05 abr 2024 · Geoff Ludwig

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Geoff Ludwig creó una publicación,

Publicación Q&A - Apps and integrations

Howdy!

I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? 

The thought would be for any new hires, terminations, etc. 

Has anyone done this yet?

Thanks 

Publicado 22 feb 2024 · Geoff Ludwig

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Geoff Ludwig hizo un comentario,

ComentarioViewing and using dashboards

That was my thought :(

Thanks! 

Ver comentario · Publicado 13 feb 2024 · Geoff Ludwig

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