Ankita Rawat

Hi team,
 

Issue - 
we are using the below end points  to get user( ticket requester details), it is sometimes returning empty user array. (  we are creating users through create ticket api)
/users/search.json?query=email:${email}

/users/search.json?query=external_id:${externalId}

Use case -
create ticket using end point - /tickets
pass requester details like email and external id as well, expected behaviour is ticket gets created as well as user(requester) gets created if it does not exist in zendesk.

After successfully creating ticket our system expects the user(requester) to be present in zendesk system so calling user search api should give result, but in most of the cases the user list comes as empty if searched through the same email id which was passed while creating ticket in requester section. It seems there is some delay , The requester can be seen in zendesk platform but it seems user search api uses some other db where the data is sometimes not synced in real time.
Please help identify the issue as it is hindering with our user experience. 

Hi Team,

Post referencing - https://support.zendesk.com/hc/en-us/community/posts/4415990612506-Using-search-api-to-find-end-user-details-using-emaiid-as-query-parameter?page=1#community_comment_6809799795098

I have understood a wildcard operator does not work for email hence no response.
I wanted to understand if we have a way around it .


Thanks 

Hi Team,

Tipene Hughes I have been facing the same issue, may i know a way around it?