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Raphael.peguet's Avatar

Raphael.peguet

Incorporación 22 ene 2024

·

Última actividad 09 ago 2024

Zendesk Consultant 🇫🇷/EN/ES Reach me on Linkedin: https://fr.linkedin.com/in/rapha%C3%ABl-peguet-mba-787b61128

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1

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0

Actividad total

21

Votos

4

Suscripciones

10

RESUMEN DE LA ACTIVIDAD

Última actividad de Raphael.peguet

Raphael.peguet creó una publicación,

Publicación Discussion - Tips and best practices from the community

Hi Zendesk Community,

 

Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any examples of its possibilities available. I intend to make this post to showcase what's possible with V2 REPL.

 

Any help is welcome.

 

Best regards,

Raphael

Publicado 07 ago 2024 · Raphael.peguet

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Raphael.peguet hizo un comentario,

ComentarioTriggers and automations

Hello,

 

Is there a way to lookfor placeholders to find if the mail contains the requester email for example?

 

I would like the trigger to happen when there is {{ticket.requester.email}} for example

Ver comentario · Publicado 07 ago 2024 · Raphael.peguet

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Raphael.peguet creó una publicación,

Publicación Q&A - Help center and community

Hi,

I am looking for a way to write text on the main page of the Copenhagen theme to the agents only.

 

 

Publicado 25 mar 2024 · Raphael.peguet

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3

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2

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Raphael.peguet hizo un comentario,

ComentarioSetting Guide roles and permissions

Hello ! 

It's look like that in Enteprise working with roles you just have the choice for agents between giving them Admin access to Guide or nothing as the only parameter available is the one below.

Ver comentario · Publicado 21 mar 2024 · Raphael.peguet

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Raphael.peguet hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hi James,

It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both

Ver comentario · Editado 19 mar 2024 · Raphael.peguet

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Raphael.peguet hizo un comentario,

ComentarioUsing AI agents for messaging

About Show title and preview for restricted articles 

This doesn't work for a non-logged-id user.

Or it takes avery long time to work after activated

Because after 30 minutes activating this, the bot still never find/show an article restricted to logged in users

Ver comentario · Editado 05 mar 2024 · Raphael.peguet

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Raphael.peguet hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

+1

Ver comentario · Publicado 22 ene 2024 · Raphael.peguet

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