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Raphael.peguet
Incorporación 22 ene 2024
·
Última actividad 09 ago 2024
Zendesk Consultant 🇫🇷/EN/ES Reach me on Linkedin: https://fr.linkedin.com/in/rapha%C3%ABl-peguet-mba-787b61128
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1
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21
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4
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10
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Última actividad de Raphael.peguet
Raphael.peguet creó una publicación,
Hi Zendesk Community,
Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any examples of its possibilities available. I intend to make this post to showcase what's possible with V2 REPL.
Any help is welcome.
Best regards,
Raphael
Publicado 07 ago 2024 · Raphael.peguet
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Raphael.peguet hizo un comentario,
Hello,
Is there a way to lookfor placeholders to find if the mail contains the requester email for example?
I would like the trigger to happen when there is {{ticket.requester.email}} for example
Ver comentario · Publicado 07 ago 2024 · Raphael.peguet
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Raphael.peguet creó una publicación,
Hi,
I am looking for a way to write text on the main page of the Copenhagen theme to the agents only.
Publicado 25 mar 2024 · Raphael.peguet
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Raphael.peguet hizo un comentario,
Hello !
It's look like that in Enteprise working with roles you just have the choice for agents between giving them Admin access to Guide or nothing as the only parameter available is the one below.
Ver comentario · Publicado 21 mar 2024 · Raphael.peguet
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Raphael.peguet hizo un comentario,
Hi James,
It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both
Ver comentario · Editado 19 mar 2024 · Raphael.peguet
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Raphael.peguet hizo un comentario,
About Show title and preview for restricted articles
This doesn't work for a non-logged-id user.
Or it takes avery long time to work after activated
Because after 30 minutes activating this, the bot still never find/show an article restricted to logged in users
Ver comentario · Editado 05 mar 2024 · Raphael.peguet
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Raphael.peguet hizo un comentario,
+1
Ver comentario · Publicado 22 ene 2024 · Raphael.peguet
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