Patrick Curry

We're also seeing the same issue of incorrect articles (but otherwise correct summarisation)

https://support.zendesk.com/hc/en-us/articles/6138268212634/comments/6856225169562

Second this - ability to programmatically close chat that could contain sensitive information would be a great addition. The session can be de-authorised but this isn't the same - and doesn't present a particularly pleasant UX. We'd love to have this feature!