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Cecilia Chen's Avatar

Cecilia Chen

Incorporación 22 ene 2024

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Última actividad 19 mar 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Cecilia Chen

Cecilia Chen hizo un comentario,

ComentarioAI agent basics

Hello,

We are looking for something that could beyond the Zendesk bot, be more intelligent. Could you pls have your customer success manager contact me? thx

Ver comentario · Publicado 19 mar 2024 · Cecilia Chen

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Cecilia Chen hizo un comentario,

ComentarioTicket management

Hello,
How can we distinguish between conversation and normal tickets? Can u guide me on how to set up view conditions? cause we cannot filter it by subject. Thank you.

 

Ver comentario · Publicado 05 feb 2024 · Cecilia Chen

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Cecilia Chen hizo un comentario,

ComentarioBusiness rules

Hello,

We would like to set up an automation that could close the ticket only if our customer does not reply to us in a period. It has to make sure that the last update is from an agent, not our customer, how do I set up the condition? thx

Ver comentario · Publicado 22 ene 2024 · Cecilia Chen

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