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Anselm Engle

Incorporación 24 ene 2025

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Última actividad 24 ene 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Anselm Engle

Anselm Engle hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Matt-

We solved this by creating an app that automatically summarizes the ticket, and then either updates the subject, or puts it in a custom field. You can find it here.

Ver comentario · Publicado 24 ene 2025 · Anselm Engle

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Anselm Engle hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

So we tackled this with an app. It sumarizes the ticket, and sticks that summary into the subject line so agents can see at a glance what the ticket is about, and any resulting emails have a relevant subject line instead of “Conversation with Anselm…”

Ver comentario · Publicado 24 ene 2025 · Anselm Engle

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Anselm Engle hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

We got so frustrated by this, we solved it with an app. It uses AI to summarize the ticket, and update the subject line with a ticket summary instead of “conversation with…”

Can be triggered by tag, by hand, or when the conversation closes.

Ver comentario · Publicado 24 ene 2025 · Anselm Engle

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