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Jennifer Rozenberg's Avatar

Jennifer Rozenberg

Incorporación 14 mar 2024

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Última actividad 19 nov 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Jennifer Rozenberg

Jennifer Rozenberg hizo un comentario,

ComentarioTriggers and automations

Can you use a comment text condition in an automation? I'm trying to  move tickets into a a specific view by adding a tag that is triggered by a certing comment text string.  I need to do it with tickets that already exist in the system. Any suggestions? Thanks! Jen

 

Ver comentario · Publicado 19 nov 2024 · Jennifer Rozenberg

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ComentarioTicket automation and collaboration

Hi,

Is there a workaround to be able to assign a requestor to a child ticket? That would be very helpful for our workflow as we need to send a second form to a requestor sometimes. We would rather not have two separate tickets or ticket numbers. Thanks!

Jen

Ver comentario · Publicado 29 oct 2024 · Jennifer Rozenberg

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ComentarioExplore recipes

How do you create an Explore report that brings in the top 5 field values in a specific custom field. I want to be able to send it out every week. Thanks!

Ver comentario · Publicado 18 oct 2024 · Jennifer Rozenberg

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ComentarioSMS and Text message help

I have tried sending a text with two different numbers and each time I try to respond as an agent, it fails. A message appears that says we can't deliver to this number.  What can I do to fix this? I need text set up this week and nothing is working. Thanks!

Ver comentario · Publicado 19 sept 2024 · Jennifer Rozenberg

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ComentarioTicket automation and collaboration

Can you add a logo to a macro (comment/description)?

Ver comentario · Publicado 12 sept 2024 · Jennifer Rozenberg

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Jennifer Rozenberg hizo un comentario,

ComentarioZendesk messaging

Is there a setting that will take the customer  back to the beginning of the conversation. A Reset button setting?

Also is there a way in messenger to have an option to go back to the beginning of the conversation in the flow?

 

Ver comentario · Publicado 10 jul 2024 · Jennifer Rozenberg

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ComentarioAI agent basics

Is there a setting  or triggerto reset a bot conversation if end user hasn't responded in a few minutes or if they want to start the conversation over for any reason?

Ver comentario · Publicado 09 jul 2024 · Jennifer Rozenberg

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ComentarioGetting started with Zendesk workforce management

How do I add them to the correct location?

 

Ver comentario · Publicado 14 mar 2024 · Jennifer Rozenberg

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ComentarioGetting started with Zendesk workforce management

Yes, I have 405 agents with active next to each name 

Ver comentario · Publicado 14 mar 2024 · Jennifer Rozenberg

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ComentarioGetting started with Zendesk workforce management

That what I'm trying to do. That's the whole point of this message :). I can't add agents to the locations. I don't know how.

Ver comentario · Publicado 14 mar 2024 · Jennifer Rozenberg

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