Kylene Carpenter

It looks like the individual CSTAT score has been removed from the Home View. How do we get that back? 
 

Rather than the customer having to click on a button that says Share Your Feedback, is there a way for us to add this directly to the email notification so that can instantly check one of the ratings so it doesn't take them to another link?

It would be nice, if we could set this up without having to deactivate the legacy version first. 

How can I create a report that will show me tickets that were in a Pending Status but moved to an Open Status because the customer responded. I would like to report thi by month and count.