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Sheena

Incorporación 18 mar 2024

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Última actividad 12 nov 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Sheena

Sheena hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community


Ifra Saqlain I added the code but still the subject and description field is not hidden.
Can you help fixing it
 

Ver comentario · Publicado 12 nov 2024 · Sheena

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Sheena hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi Brandon Tidd ,

 

Is there a way we can get the reopened time of a ticket into a report.

Please provide your answer

Ver comentario · Publicado 01 ago 2024 · Sheena

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Sheena hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hi Ifra Saqlain Need your assitance for request raised above.

Ver comentario · Publicado 26 jul 2024 · Sheena

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Sheena hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Ver comentario · Publicado 25 jul 2024 · Sheena

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Sheena hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hi Ifra Saqlain ,

 

Can you help me with the code to hyperlink a article title within a section to redirect to another page. Basically want to add a link under the title highlighted which upon click redirects to another page hyperlinked.

Ver comentario · Publicado 25 jul 2024 · Sheena

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Sheena hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hi ModeratorWes Can you please help with the code customization to  add a hyperlink to a article title.

 

Ver comentario · Publicado 25 jul 2024 · Sheena

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Sheena hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi team,

 

Is there a way we can add a button or a image and add a link inside the article .

Please respond

Ver comentario · Editado 24 jul 2024 · Sheena

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Sheena hizo un comentario,

ComentarioTicket customization

Hi team ,

 

Any update on the request raised

 

Ver comentario · Publicado 24 jun 2024 · Sheena

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Sheena hizo un comentario,

ComentarioTicket customization

mfg  @Ivan Miquiabas

How to add auto filled fields based on a field selection, Want to see this in form fields in HC(Submit a request).


For Example,
There are  two fields Team and Area manager, Team field (Team A, Team B…..Team D) and Area Manager field with values (xx,yy,xy,yz)


IF I select Team B I want the field Area manager with value “yy” automatically filled in .
How to do this?

Ver comentario · Editado 20 jun 2024 · Sheena

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Sheena creó una publicación,

Publicación Feedback - Ticketing system (Support)

We want to automatically fill the fields into our customized fields based on the content in the ticket 

Publicado 06 jun 2024 · Sheena

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