Melanie Whyte

I was slightly surprised at the lack of integration that is available across the ‘brands’ within Zendesk when we made the decision to build separate brands for our product support.  2 areas in particular are causing us the most pain: 

Tickets:  Many of our customers use multiple products and it is a really frustrating user experience for them to have to go to multiple places to get a view of all the tickets that they want to check on.  The users view of ‘my requests’ should be anything that they have raised in the portal, regardless of brand. 

Articles: There are many articles which are relevant to multiple brands.  Not having anyway to share an article across those different brands means an overhead in trying to keep information consistent