Hector

Dwight Bussman is there a report that can tell me that every ticket found a match in Salesforce ?

Dwight Bussman thanks, I got it all sorted.

I don't know if I am doing this wrong, but it seems that I can only add the zendesk ticket view when I click on one record. Is there a way to apply to all records ? 

I get this error when I try to uninstall:

The component you are attempting to delete is part of a managed package, and cannot be deleted.

Sounds like both are needed ? v2 needs the regular version too ?

I will go ahead and just configure v2 and see how that goes.

After going through the installation instructions, I am seeing two versions of the app installed on Salesforce:

Salesforce Integration for Zendesk

Salesforce Integration for Zendesk V2

Do I uninstall one ?