Avatar

Adam Goolie Gould

  • Actividad total
    150
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    0 usuarios
  • Votos
    73
  • Suscripciones
    66

Resumen de la actividad

Última actividad de Adam Goolie Gould
  • Avatar

    Adam Goolie Gould hizo un comentario,

    +1 While we've only been on Zopim for a week, I've personally seen at least 4 customers ask me "how do I close this thing". There should be a nice, big, fat "End Chat" button that's not buried un...

  • Avatar

    Adam Goolie Gould creó una publicación,

    Fedex Integration?

    Saw some ZD Classic stuff about this but nothing for the new interface. I don't suppose anyone has any words of wisdom on integration between Fedex's system and Zendesk?  We create our mailing lab...

  • Avatar

    Adam Goolie Gould hizo un comentario,

    Use case example: We have multiple products, but one registration process for all those products. Each product has it's own Orders & Sales category, and we want the common registration KB to appe...

  • Avatar

    Adam Goolie Gould hizo un comentario,

    @Wes yes I know... I'm very impressed.  I know how much work we put into our heavily customized HC support site (http://support.lytro.com) and CES IX is, I have to say, a cut above...  Interested i...

  • Avatar

    Adam Goolie Gould hizo un comentario,

    @mark, @jessie Really nice job on CES IX.  Do either of you know if that was done in house or with a consultant?  If consultant, who?

  • Avatar

    Adam Goolie Gould hizo un comentario,

    @Wouter, this is simply a custom drop-down ticket field I created and have grown over time.  I add to it as necessary and as I get insight on why our customers are badding us.  Since only a fractio...

  • Avatar

    Adam Goolie Gould hizo un comentario,

    Personally, I don't like filtering out any of the bads, even if they are jaggers, because I worry about this being abused, but I also wanted a solution to this.  What I came up with is a bit more c...

  • Avatar

    Adam Goolie Gould hizo un comentario,

    This is key functionality in building community engagement and ownership.  

  • Avatar

    Adam Goolie Gould hizo un comentario,

    #moonstar, awesome!  Thanks.

  • Avatar

    Adam Goolie Gould hizo un comentario,

    Update. I"ve seen a number of sites that use ZD as their primary KB. They work fine functionally, but they all have that default "Zendesk" look and feel: http://reuters.zendesk.com/home https://y...