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דורין אברבך's Avatar

דורין אברבך

Incorporación 09 may 2024

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Última actividad 13 feb 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de דורין אברבך

דורין אברבך hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hey Rob Stack ,

Can you check the article please?

It seems some images are missing (E-commerce section for example)

Ver comentario · Editado 12 feb 2025 · דורין אברבך

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דורין אברבך hizo un comentario,

Comentario[ARCHIVE] Documentation

Hi,

Our system's default language is set to Hebrew, and all of our articles are in Hebrew as well. However, the placeholders (like {{autoreply.article_list}}) still return text in English. This creates an odd situation where part of the email is in Hebrew and part of it is in English.

Is there a way to resolve this so that the placeholders return in Hebrew?

Ver comentario · Publicado 22 dic 2024 · דורין אברבך

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דורין אברבך creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hi,

 

Currently, we are receiving customer comments on Instagram regarding stories and messages sent via direct. Unfortunately, we cannot see which content the customer is responding to, which can create a gap in understanding between representatives and customers.

 

We believe it is crucial to display the information about the specific story the customer has responded to, so that representatives can provide appropriate and accurate responses. This enhancement would greatly improve our service experience.

Publicado 19 sept 2024 · דורין אברבך

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דורין אברבך hizo un comentario,

ComentarioUsing Built by Zendesk apps

Hi, 

In the last few days we noticed that when we publish a new message sometimes it doesn't get to our agents. What could be the reason? I saw you didn't make any changes since May 2024 so I can't understand the reason for this behavior. 

Ver comentario · Publicado 10 jul 2024 · דורין אברבך

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דורין אברבך hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hey, https://support.zendesk.com/hc/en-us/articles/4572971586586/comments/4614301298458 is there any updates? 
about getting information from the user in order to use their input as parameters in API request

Ver comentario · Publicado 12 may 2024 · דורין אברבך

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