Katie Yoder
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Última actividad de Katie Yoder-
Katie Yoder hizo un comentario,
Our organization would also benefit from the ability to transfer attachments directly to JIRA. In large part this is because our developers do not have time to search through the ticket chains for...
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Katie Yoder hizo un comentario,
The "reorder fields" option does not seem to be available anymore. Could you please update this page with the correct procedure?
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Katie Yoder hizo un comentario,
This would benefit our group as well. Finding out if an email is blocked our bounced is far too difficult and often gets missed.
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Katie Yoder hizo un comentario,
A monthly report would be great for our team. Less frequently would be workable but not ideal.
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Katie Yoder hizo un comentario,
This would also benefit our team. We are trying to implement a review process for our help articles to ensure content remains up to date and relevant in addition to investigating articles about th...
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Katie Yoder creó una publicación,
Community: Allow agents to reply inline to user comments
As mentioned in Facebook Integration - reply to comment, replying directly to a comment makes it much easier to ensure users see agent responses. I think it would be really beneficial to our users...
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Katie Yoder hizo un comentario,
Thanks Tiann! That's good to know.
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Katie Yoder hizo un comentario,
Is it possible to have a separate sign in page rather than a pop-up? We've had several customer's indicate that they're unable to change their pop-up settings and therefore can't sign in to our su...
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Katie Yoder hizo un comentario,
Pretty pretty PLEASE! There is a lot of overlap between our programs and duplicating articles is becoming a large burden on our staff.
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Katie Yoder hizo un comentario,
We are trying to set up an Answer Bot trigger in a way that allows us to exclude tickets that can't be resolved by the user. What I'd like to do is include additional IF statements in the email bo...