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Justin Brooks

Incorporación 06 mar 2024

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Última actividad 13 jul 2024

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Última actividad de Justin Brooks

Justin Brooks creó una publicación,

Publicación Q&A - Help center and community

In our org, we allow employees at our retail sites to submit requests from iPads that are not signed into an account when members of management are not present. We have removed the ‘Your email address’ field from our ticket forms (these employees are not aware of their store's email address) and have replaced it with a ‘Store #' field with a dropdown list of our stores. I am looking for a way to run a trigger/other to have Zendesk look at the Store # they chose and match it to the store's user account in Zendesk. I've tried creating a custom field for a store with their Store # and running a trigger off that but could not find a way to do this that worked properly.

 

Does anyone have any ideas that could help me with this? Thanks in advance!

Publicado 05 jul 2024 · Justin Brooks

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Justin Brooks hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Davor Japunčić you're an absolute legend. The first suggestion you made under ‘Customize the Help Center JavaScript’ gave me what I needed right away. Thank you so much!!

Ver comentario · Publicado 01 jul 2024 · Justin Brooks

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Justin Brooks creó una publicación,

Publicación Q&A - Help center and community

Is there a way to hide the default ‘Your email address’ field from a ticket form using JavaScript/other? We allow users at our retail locations to submit tickets after-hours from an iPad that is not signed in to any accounts, and we capture their info using a dropdown field for their store number; most of the users submitting these tickets would have no idea what the store's email address is, and it would be much easier if we could simply hide the field, or even turn it into another field entirely without the email validation being done (for instance, capturing the user's phone # rather than email address.)

Editado 28 jun 2024 · Justin Brooks

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Justin Brooks creó una publicación,

Publicación Feedback - Mobile Apps

I'm working on implementing Zendesk within my org, but we're running into a brick wall with follower functionality:

 

We have 30+ users (Maintenance/District Managers/etc) who are primarily on the road and need to be able to see tickets they are following from the mobile iOS app. These users do not need full Zendesk agent functionality, just the ability to see tickets they are following and comment on them as needed. Currently there are no ways to set up a view of tickets I'm following in Zendesk, which prevents the user from being able to view them from the mobile app.

 

Additionally, we would like to receive push notifications/email ANY TIME a follower is added to a ticket, not just when the ticket is created/updated.

Publicado 04 abr 2024 · Justin Brooks

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Justin Brooks hizo un comentario,

ComentarioBusiness rules

Hey Jacob the Moderator,

 

That's exactly what we needed. Thank you!

 

 

Ver comentario · Publicado 08 mar 2024 · Justin Brooks

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Justin Brooks hizo un comentario,

ComentarioBusiness rules

Could we get an answer to Kristine LaBarbera's question? We are looking at switching to Zendesk, and this is the #1 priority for me to figure out before we switch. Time-based automations based on when a ticket is submitted is extremely high priority for my company.

Ver comentario · Publicado 06 mar 2024 · Justin Brooks

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