Ryan FitzGerald

1. Comunidad
2. Feedback on Support
3. BCC's

Our use of BCC would be for agents to keep top management (CEO or CTO) aware of either a specific customer's issue or an emerging trend. We'd like to be able to do this without exposing their email...

• Ver comentario
• Ryan FitzGerald
• Creación 11 de junio de 2015 22:36
• 0 votos

1. Comunidad
2. Feedback on Support
3. BCC's

Is there any reason why someone from Zendesk won't chime in on this thread?  The silence seems strangely out of character considering how attentive Zendesk folks are in every other aspect of the se...

• Ver comentario
• Ryan FitzGerald
• Creación 25 de febrero de 2015 22:06
• 0 votos

1. Comunidad
2. Feedback on Support
3. BCC's

Distressing to see that this thread has had consistent attention for four years.  A wee +1 from me feels pretty inconsequential right now.

• Ver comentario
• Ryan FitzGerald
• Creación 15 de octubre de 2014 13:42
• 1 voto

1. Comunidad
2. User Tips & Tricks
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

We used the YouTube embed script but were disappointed that we couldn't get a nice thumbnail showing. By inserting _class="youtubeframe" _to the YouTube embed code like so _<iframe class="youtube...

• Ver comentario
• Ryan FitzGerald
• Creación 13 de agosto de 2014 21:21
• 0 votos