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Grace Lee Bahari

Incorporación 13 mar 2024

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Última actividad 14 mar 2024

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Última actividad de Grace Lee Bahari

Grace Lee Bahari creó una publicación,

Publicación Q&A - Tickets and email
Route content from external email address into Zendesk and create tickets for the 'Reply-to' fields

Hi,

We have emails for external system that we want to create tickets off the back off. 

Can anyone help with a workaround?

I need emails sent to ADDRESS A to re-direct to Zendesk, autocreate a ticket, and then send ticket confirmation email out to the 'Reply-email' (the person sending the email, not ADDRESS A), letting them know this is now a support ticket.

Many thanks

Publicado 13 mar 2024 · Grace Lee Bahari

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