Parth Patel

Hi Tipene, uploaded to zendesk apps. I dont think i can run secure credentials locally. 

Eric, Will, did you guys ever find a solution to this? I am attempting the exact same thing and getting this issue. 

manifest.json

If anyone else is looking for a solution to get third party emails to directly  get updates in the tickets, My solution was to use the ZAF Client Request to submit an internal comment in the ticket with the body containing [{{ticket.encoded_id}}] and then using regex to extract it and sending it as field to my third party platform as a field they put in the email response. and i have the email they send to as my Zendesk  support email. As long as the encoded_id is in the body somewhere, it should update the ticket directly.