Jeremy Walsh
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Thumbs up for this as well!
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I often have to CC regular groups of people on various tickets based on content that are NOT agents - for example heads of departments.There are times when I have to CC anywhere between 5 and 10 di...
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Thanks @Kraven @Nicholas - now I just need to teach my agents not to use it as a burial ground for unwanted tickets that they are avoiding responding to :- )
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Has this negatively impacted your SATISFACTION rate any? When the client is offered the opportunity to rate the service are you getting any negative ratings due to the automated solve or is the sa...