Jeremy Walsh

1. Comunidad
2. Feedback on Gather
3. The ability to merge community posts

Thumbs up for this as well!  

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• Jeremy Walsh
• Creación 2 de mayo de 2017 17:43
• 0 votos

1. Comunidad
2. Support Q&A
3. CC Entire Group

I often have to CC regular groups of people on various tickets based on content that are NOT agents - for example heads of departments.There are times when I have to CC anywhere between 5 and 10 di...

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• Jeremy Walsh
• Creación 3 de abril de 2017 16:46
• 0 votos

1. Comunidad
2. Zendesk on Zendesk
3. Zendesk on Zendesk: Bump Bump Solve

Thanks @Kraven @Nicholas - now I just need to teach my agents not to use it as a burial ground for unwanted tickets that they are avoiding responding to   :- )

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• Jeremy Walsh
• Creación 27 de mayo de 2015 19:45
• 1 voto

1. Comunidad
2. Zendesk on Zendesk
3. Zendesk on Zendesk: Bump Bump Solve

Has this negatively impacted your SATISFACTION rate any?  When the client is offered the opportunity to rate the service are you getting any negative ratings due to the automated solve or is the sa...

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• Jeremy Walsh
• Creación 27 de mayo de 2015 18:32
• 2 votos