Bruno Alcantara

Any news? :)

Perfect, yes please.

Account assumption is turned on and you can test the API connection, please.

Still fighting the errors and redoing it manually….

Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……

We want to have just one place for ORDER NUMBER and we are being blocked to do so, this will make the work much easier since we don't have to ask for it again during the conversation.

Thanks!

Hey Samantha,

The problem is intermittent.

I attached some pictures for reference, from this morning.

Could you also share a timeline for the early program to conclude? :)

Of course, here are two exaples:

CPH:
500 Server Error: Internal Server Error for url: https://rebuy.zendesk.com/wfm/public/api/v1/reports/cacffeb4-ccf8-464c-b98a-7b1258ff1d48/data?startTime=1734480000&endTime=1734480000&page=1

AHT :
500 Server Error: Internal Server Error for url: https://rebuy.zendesk.com/wfm/public/api/v1/reports/c83bdec8-d679-4ffe-9cd2-4a5ef50bf173/data?startTime=1734480000&endTime=1734480000&page=1

Hi Samanta Velho ,

We continue to face the same issue and it has been failing almost everyday.

This is a daily report, so we have to manually process it again one by one.

Could you please, assist on how could we improve this?