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Ranjan Kumar

Incorporación 13 ago 2024

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Última actividad 13 ago 2024

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Ranjan Kumar hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Same issue here ,

Web widget messaging disappeared after clicking the down arrow button and for that, I have to reload the page again to show the message web widget option. Please help here,  after clicking  widget should just close  not disappear unless the user clicks the x icon

Ver comentario · Publicado 13 ago 2024 · Ranjan Kumar

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Ranjan Kumar hizo un comentario,

ComentarioWeb Widget documentation

hi Zendesk Customer Care, Web widget messaging disappeared after clicking the down arrow button and for that, I have to reload the page again to show the message web widget option. Please help here,  after clicking  widget should just close  not disappear unless the user clicks the x icon

Ver comentario · Publicado 13 ago 2024 · Ranjan Kumar

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Ranjan Kumar hizo un comentario,

ComentarioWeb Widget documentation

Hi need your help regarding authentication for users by using a web widget message, not the classic one.

I successfully generated JWT token and used the callback function as per the documentation

zE("messenger", "login user", function (callback) {
                     callback(z_tokens)
                   })

I am getting success messages in the network console but even when I go to agent chat I do not see the green ticked option for the user which I logged in

Ver comentario · Editado 13 ago 2024 · Ranjan Kumar

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