Hope Notz
-
Actividad total68
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos11
-
Suscripciones23
Comentarios
Actividad reciente de Hope Notz-
This looks great. I will test it out. Thank you!
-
Hi Travis! We rely heavily on both macros and the Knowledge Capture application. What we have found works best is to - quite simply - use both! We will first insert the macro with our canned respon...
-
Yes to all of this! Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team trou...
-
Gotcha. That makes sense. Unfortunately, I just need single fields locked down for everyone.
-
Michael Ohayon, I have Enterprise Support. Do you know how this is configured? I don't see any options on the fields themselves and the role restrictions are not that granular.
-
I agree. This functionality would eliminate a lot of frustration for me. Is there a third part app available? Similar to the Ticket Field Manager app for Ticket Fields? I tried searching the Market...
-
Thank you for the explaination, Ben Ballard. That is understandable. However, it would be nice to at least have the option to turn this off for organizations where this is not applicable.
-
Ian Morgan, I think the idea behind this makes more sense if you think about it from the original requester's perspective. When they log in to see their Activities, they see all public comments. If...
-
@..., any updates on this? This would be extremely helpful!
-
Neil, my thoughts exactly on the matrix. This needs much more clarity. I feel like the article contradicts itself as well. Example: "If a requester or CC replies to a ticket notification, and the ...