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Micky Clutario

Incorporación 22 abr 2024

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Última actividad 07 ago 2024

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3

RESUMEN DE LA ACTIVIDAD

Última actividad de Micky Clutario

Micky Clutario hizo un comentario,

ComentarioMore integrations

Hi Jin,

 

I cannot see the brand_id in PowerBI 

Please can you advise how you found the data set. I attempted to search for it but got no results.

Ver comentario · Publicado 07 ago 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioMore integrations

Hello, 

I’ve successfully connected Zendesk with Power BI using the instructions provided in this guide. 

URL: https://learn.microsoft.com/en-us/power-bi/connect-data/service-connect-to-zendesk#related-content 

 

However, when I retrieve data from our Zendesk domain, I can’t find any brand-related information under tickets in Power BI. As a support ticket manager, I need data related to specific brands on our Zendesk account. 

 

 

Since the Zendesk data source is connected to Power BI, I expected it to display tickets associated with specific brands. 

 

Please advise why the brands are not in Power BI? 

Thank you! 

Micky

Ver comentario · Publicado 30 jul 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioAccounts and billing

Hi

 

The “Get Help” button doesn't work on our Zendesk domain.

 

I have tried troubleshooting and had no luck. I cleared the cache, and I tried it on incognito mode but it didn't work on Chrome or Edge.

 

 

Ver comentario · Publicado 24 jun 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioUsing help center search

Hi,

 

Could someone reply to this ticket?

 

Thanks,

Micky

Ver comentario · Publicado 24 jun 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioUsing help center search

Hi, how can I raise a support ticket? It seems nobody is replying to my posts on this article.

Thanks.

 

Ver comentario · Publicado 17 jun 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioUsing help center search

Hi, could someone please assist with my query?

Ver comentario · Publicado 14 jun 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioUsing help center search

Hi Dianne, any update?

Ver comentario · Publicado 10 jun 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioUsing help center search

Hi Dainne,

I appreciate the link you provided. However, I’m having trouble locating the “related to” section in both the search area and the article when using our customised theme. Interestingly, I can see the “related to” section in the article when the default theme is applied. Rest assured, we haven’t hidden any tags with our customised theme. Could you please assist me with this issue?"

Ver comentario · Publicado 04 jun 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioUsing help center search

Hello,

How can I use tags in the article section here:

I have added these tags to an article on our help centre; however, it doesn't appear on the search bar.

Ver comentario · Publicado 03 jun 2024 · Micky Clutario

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Micky Clutario hizo un comentario,

ComentarioMeasuring success

I would like to activate the SLA policy for third line support high-priority first-time replies. For example, when the first line receives an incident that is later escalated to high priority (P1) after further investigation, I want to ensure that the high-priority first-time reply works correctly when assigning the ticket to third-line support.

 

However, currently, it does not function as expected. Instead, it activates the high-priority resolution time.

 

Please provide your advice on this matter.

Ver comentario · Publicado 23 may 2024 · Micky Clutario

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