Justin Smith
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Resumen de la actividad
Última actividad de Justin Smith-
Justin Smith hizo un comentario,
Hey Daniel! Sorry to hear you're running into some issues with your email forwarding. This generally happens when the forwarding configuration on the external email side is not setup properly, but ...
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Justin Smith hizo un comentario,
Hey there Ramaraj! Through the Insights reporting platform you can build reports based on your ticketing data. With that in mind if you make a report to see # Tickets Created and then splice that ...
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Justin Smith hizo un comentario,
Thanks for the post Kelly! You're right in that those numbers should be fairly similar, however there are some instances where they are expected to be different. For example not all accounts have ...
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Justin Smith hizo un comentario,
Thanks for the post and request! While I could absolutely see how something like that would be useful, sadly there isn't a way to see that sort of granularity at the moment with our default report...
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Justin Smith hizo un comentario,
Hey Jochen! Justin here from the advocacy team. You mentioned in the message that you're attempting to use a Google Group to forward in tickets, rather than use a dedicated inbox. Google Groups ar...
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Justin Smith hizo un comentario,
Hey Mirjam! Thanks for your question! If you're not seeing the option to delete the users in the account then your account is likely integrated with a Support account and is not a stand-alone chat...
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Justin Smith hizo un comentario,
Hey Cliente DEV, I wish there was more that we could do, however at this time we do not have any sort of paid add-on for only that private apps functionality. In order to install and use that in y...
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Justin Smith hizo un comentario,
Hey Sebastian! Yeah the team publishing tool is a great way to help your internal administrative team manage all your knowledge base content. Unfortunately it's not possible to access via the API ...
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Justin Smith hizo un comentario,
Thanks for submitting a questions Sebastian! Unfortunately at this time there isn't a way to add additional groups for your articles in the same way that the Archived, Published and Draft indicato...
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Justin Smith hizo un comentario,
Hey Mohamed! Justin here from the Zendesk Advocacy support team. I've taken a look into this case and at this time we do not have a stand-alone Windows app that operates outside of the web interfa...