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Hege Farsund Solheim

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Resumen de la actividad

Última actividad de Hege Farsund Solheim
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    Hege Farsund Solheim creó una publicación,

    Bring additional customer information from chat into the new agent workspace

    Our customer care agents find a lot of added value in the sidebar information that is available in the chat, where customer browser and platform is listed.  Due to the nature of what we sell, havin...

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    Hege Farsund Solheim hizo un comentario,

    Is it (or will it be) possible to assign triggers to a category in bulk? I would prefer to avoid editing the macros one by one in order to get them into their appropriate cateogories. 

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    Hege Farsund Solheim hizo un comentario,

    100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature. 

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    Hege Farsund Solheim creó una publicación,

    Separate schedule/opening hours for callback

    We need to ensure that our agents can leave our office building at the end of our opening hours, as we do not have much flexibility in letting agents work after hours.  However, with callback, we d...

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    Hege Farsund Solheim hizo un comentario,

    I would also really like to see how often a trigger is fired. When using pro-active chat via triggers, it would be nice to compare the number of times the trigger fired vs how many times the custom...

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    Hege Farsund Solheim hizo un comentario,

    Thank you, that worked perfectly! 

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    Hege Farsund Solheim creó una publicación,

    Post internal comment with trigger

    Respondida

    I would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind.  Our tickets are almost e...

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    Hege Farsund Solheim hizo un comentario,

    I would also like to be able to recognize certain email domains and tag the incoming tickets accordingly via a trigger. Tagging individual profiles manually only get me so far, as the domains will ...

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    Hege Farsund Solheim hizo un comentario,

    I am a bit confused as to why this is tagged as "Answered", when this isn't really something that is available in Zendesk Talk. I would love to see more flexibility with the agent statuses, such as...

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    Hege Farsund Solheim hizo un comentario,

    I would like to see this as well. Our calls range som very uncomplicated, so agents can go back to online immediately, to calls that take a long time to wrap-up. This is why we have unlimited wrap-...