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Jen Cox's Avatar

Jen Cox

Incorporación 25 jun 2024

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Última actividad 16 sept 2024

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26

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14

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7

RESUMEN DE LA ACTIVIDAD

Última actividad de Jen Cox

Jen Cox creó una publicación,

Publicación Q&A - Help center and community

I understand that the ticket statuses that are displayed to end users in Help Center are different than the language that's displayed in the admin console.  This configuration is only confusing to the end user who is looking at tickets for their organization or tickets they are cc'd on.  No one is awaiting their reply.  Please change this language to waiting for requestor to reply.

Publicado 09 sept 2024 · Jen Cox

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Jen Cox hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We really need this too - we want to provide read only access to Product Managers and some Engineering Managers.  We have 1000 useless to us Light Agent seats and no read only access.

Ver comentario · Editado 06 sept 2024 · Jen Cox

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Jen Cox hizo un comentario,

ComentarioHow to customize the theme of the help center

Agree with Eric, above.  Please make this a setting in the Guide Admin that for an individual article (or bulk update) you can hide owner and/or date time updated.  I feel like this shouldn't need to live in the theme.

Ver comentario · Publicado 13 ago 2024 · Jen Cox

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Comentario de la comunidad Q&A - Objects, workspaces, and rules

That's a disappointing response - this should be basic functionality.

Ver comentario · Publicado 02 ago 2024 · Jen Cox

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Jen Cox hizo un comentario,

ComentarioGeneral questions and issues about tickets

Barry, it's been a minute.  When will we be able to round robin assign without load balancing?  There are two apps in the marketplace for this single feature.  They are expensive and neither has passed my company's security review.

Ver comentario · Publicado 25 jun 2024 · Jen Cox

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