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Rodney Lewis

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Última actividad de Rodney Lewis
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    Rodney Lewis creó una publicación,

    Zendesk on Zendesk: Sharing support knowledge with internal shadowing

    Zendesk on Zendesk is a day-long discussion about a specific topic and how Zendesk Support uses Zendesk. Each session is hosted by a member of our Support team.  This session is about how other in...

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    Rodney Lewis hizo un comentario,

    Hey Andreas, I hope you had a great weekend! This is a good question. It really depends on your workflow. If you like to track trends in real time the numbers do not matter. I would say if you rece...

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    Rodney Lewis creó una publicación,

    Zendesk on Zendesk: How we triage

    Zendesk on Zendesk is a day-long discussion about a specific topic and how Zendesk Support uses Zendesk. Each session is hosted by a member of our Support team. This session is about how Zendesk S...

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    Rodney Lewis hizo un comentario,

    Hey Douglas, Happy Friday! I opened up a ticket for you we will need to take a look the organizations to help us investigate this issue.