Ron Thomas

I am also getting this error. Chrome is up to date, permissions are set, I checked re-enable and am still getting the error. This has now removed the option to call from a ticket directly as well. Only solution was to restart computer completely but then issue came back. 

Adding my support for this. Going on 4 years now since this was brought up and has not been addressed. It is extremely annoying. Please move them somewhere that is not in front of usable buttons, making them unusable. 

Scenario: 

You need to look at multiple tickets from multiple requestors. You have 1 ticket from each requestor open with tabs for both. Requestor 1 tab is the first tab and Requestor 2 tab is to the right of it(screenshot below). You now realize that you need to open another ticket from each. 

Currently:

The tickets will open up in a new tab at the far right of ticket tabs, in order you select them. You cannot reorder the tabs, leaving Requestor 1's second ticket between Requestor 2's first and second tickets. The order is now Requestor 1 ticket #1, Requestor 2 ticket #1, Requestor 1 ticket #2, Requestor 2 ticket #2. Screenshot below for visual aid. 

Suggested:

Allow us to reorder ticket tabs and open related tickets next to the tab they are opened from. Performing the same action as above would result in Requestor 1 & 2's tickets both being grouped with their respective tickets. Screenshot below for visual aid. 

hi Shawna James i spoke w/ a support member and we figured out that the issue was because i was using the beta report builder. however, if you use the classic builder then it works fine. therefore the issue is with the beta build itself which needs to be addressed as an error/bug rather than a feature request. 

We should have the option to print a view to a PDF. It is available for reports and should be available for views as well. 

Reordering tabs would be extremely beneficial. Going between end users and tickets can cause a lot of disorder in the tabs especially when opening new tickets from a currently open ticket.  

Example:

I open 2 tickets from different users, User A and User B, and notice a similarity/difference in these tickets. I would like to view an additional ticket from each user for more information. Currently the tabs are ordered so the User A ticket is first, and the User B ticket is second. 

I go to the User A ticket and open a second ticket from the Interaction History(or go to the user profile and open from there). This ticket now opens up after the User B ticket. Then I go to User B and open a second ticket from their interaction history. This ticket now opens up after the User A second ticket. This leaves me with 4 tabs that alternate users and no option to sort them or reorder them. 

Reordering would allow me to keep tabs in order. 

Another option would be to open new ticket directly next to the source tab. 

I would like to create a view that sorts users by whether or not a custom field is filled out. Currently, it is not possible to sort a view by multiple custom fields. You can sort by 1 custom field, however this will only sort into the field options if a dropdown, or if it is filled out or not. 

The only way to do this currently is to create multiple views with different settings. Unfortunately this has the potential to really clutter the views menu, creates additional work and will add more time to tasks. 

Example.

Say I have end users that go through a process which includes 4 steps. I would like to have a view that is sorted into these 4 steps, with the users in their appropriate section. 

If a user is in Step 1 and the Step 1 field is filled in, they are only under the Step 1 section in the view. Once they move to Step 2, Step 1 will be changed to a blank option, and Step 2 will now be filled in. Once done, the user should now be under the Step 2 section of the view. Continue with Steps 3 and 4. 

I would like to organize a view that uses the user fields instead of ticket fields. There is information that is to go only on the user profile that is important. We need a way to view users in mass by these fields. Currently we can only create a view that pulls from ticket information, which can change regularly as well as create additional entries in the view. 

Is this still part of the plan? Sorting is a standard option on every single thing that offers lists. Please allow us to sort by every category including custom fields/statuses/tickets/etc. 

Is there an option to integrate Docusign into Zendesk Support without using a third party software? We have sensitive information in our system and need to ensure that all parts of messaging are HIPAA compliant. The third party app that is recommended by Zendesk here does not list if this is HIPAA compliant or not. The knowledge base for this app is also unavailable as seen here.