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Vitaliia Paniuta (External)

Incorporación 08 nov 2024

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Última actividad 06 feb 2025

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Última actividad de Vitaliia Paniuta (External)

Vitaliia Paniuta (External) hizo un comentario,

ComentarioZendesk messaging

We set up a messaging trigger to send a message to a user when a ticket is assigned from a queue. But when we created a slack side conversation from this ticket and the ticket started to be reopened by messages in slack, this trigger continued firing messages to a user about assigned ticket. What condition can we use to avoid it? 
We tried customer previous conversation = 0, but it does not work as we need. 
 

Ver comentario · Editado 21 nov 2024 · Vitaliia Paniuta (External)

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Vitaliia Paniuta (External) hizo un comentario,

ComentarioRouting

Is there a condition in queues which can work like “if SLA is close to be breached”?

Ver comentario · Publicado 18 nov 2024 · Vitaliia Paniuta (External)

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