Búsquedas recientes
No hay búsquedas recientes

Vitaliia Paniuta (External)
Incorporación 08 nov 2024
·
Última actividad 06 feb 2025
Seguimientos
0
Seguidor
1
Actividad total
6
Voto
1
Suscripciones
3
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Vitaliia Paniuta (External)
Vitaliia Paniuta (External) hizo un comentario,
We set up a messaging trigger to send a message to a user when a ticket is assigned from a queue. But when we created a slack side conversation from this ticket and the ticket started to be reopened by messages in slack, this trigger continued firing messages to a user about assigned ticket. What condition can we use to avoid it?
We tried customer previous conversation = 0, but it does not work as we need.
Ver comentario · Editado 21 nov 2024 · Vitaliia Paniuta (External)
0
Seguidores
0
Votos
0
Comentarios
Vitaliia Paniuta (External) hizo un comentario,
Is there a condition in queues which can work like “if SLA is close to be breached”?
Ver comentario · Publicado 18 nov 2024 · Vitaliia Paniuta (External)
0
Seguidores
0
Votos
0
Comentarios