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Shane Maddox's Avatar

Shane Maddox

Incorporación 19 sept 2024

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Última actividad 14 nov 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Shane Maddox

Shane Maddox hizo un comentario,

ComentarioTicket automation and collaboration

+1 for direct messaging.

Ver comentario · Publicado 14 nov 2024 · Shane Maddox

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Shane Maddox creó una publicación,

Publicación Feedback - Ticketing system (Support)

I believe it would be super helpful to utilize the Messaging Updates bell in the agent workspace for @ mentions and follow notices. Our Agents are mostly “head down” or in another window when working help desk. They sometimes miss the notification in the workspace that is visible for a moment then dissolves. 

Publicado 07 oct 2024 · Shane Maddox

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Shane Maddox hizo un comentario,

ComentarioGeneral questions and issues about tickets

This definitely needs to be an option. I am needing a view for the whole team that will filter followed tickets much like the "My Unsolved' view. Please Zendesk make this available.

Ver comentario · Publicado 19 sept 2024 · Shane Maddox

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