Adam Gurman

This was mentioned 4 years ago about filtering on the Customers page, I still not implemented it seems. :/

I agree with everyone above that which is a major need. We use the recordings for training and educational purposes. Our Admins (managers) would need access to all recorded calls but our agents do not. We do not want colleagues going in and listening to other colleagues calls, etc. It's almost a breach of privacy as far as HR is concerned.

The first post in this topic was back in 2020, here we are at the end of 2024 and nothing has happened. This should be at the top of the priority list  for 2025. It has lawsuits rewritten all over it.

Hello,

Has there been any progress made in the last year since this was released to include Talk tickets and displaying unassigned tickets in the Agent Home? Once these both are implemented then I will be comfortable turning on Agent home in our environment.