Lindsay Lebensohn

We have the same use case - our product names gets translated. We cannot role out the bot in multiple languages because of this. 

Is there anything around this in the roadmap already? Lots of companies have products and things that they wouldn't want translated. A glossary is very very necessary. 

When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be nice to customize the ‘buttons’ the bot gives. We have two products and when a user asks to talk to a human, we ask; which product are you contacting us about 1. Product A or 2. Product B. 

Unfortunately, the translations translate the product names, which is definitely not what I want.  

I would like to enable translations on a component level OR even better, to have a glossary for the AI that also extends to the Knowledge Base on if this word is X in english, it's Y in Danish (etc)