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KLOY
Incorporación 31 may 2024
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Última actividad 31 may 2024
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KLOY hizo un comentario,
Call Summaries combine information under one summarize line and created a false narrative.
Customer was making small talk with agent about the weather and it turned it into a priority for the escalation.
Customer did not mention they needed it due to weather conditions, they needed the trauma backpack for a soldier at Fort Drum
False Summary Example:
- The missing backpack will be shipped once we recieve more stock on the 6th
- Customer mentioned they are close to Fort Drum and need trauma backpacks due to weather conditions.
Is there a way to edit summaries that are completely wrong or a way to flag them for feedback to Zendesk?
Ver comentario · Editado 31 may 2024 · KLOY
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