Rhys Ashall

Could a feature be added where Admins to Voice have full capabilities of both Admin and Team Leader roles so they are able to listen to live calls. As the Admin and a Team leader i find it limiting to my role that admin access does not have the highest accesses and allowed to complete all actions a team leader and admin can complete. 

Actions unable to complete

- Listen to Live calls (to support agents)

- receive transferred calls where escalation is required. 

lack of being able to do these is limiting my role as both Admin and Team leader.