Oscar Hernandez

I created the automation like in the article but I get this error:

Automation could not be updated as:

• An automation that runs multiple times per ticket is not allowed. Use a time-based condition that is true only once (Hours since created is 24), or add an action that nullifies the condition. For example, a Priority is High condition paired with an action that sets the Priority to Urgent. Learn more

The wording in the menus is not quite like the one in the article seems there have been changes to the menu options. 

There are two options - one towards the top and one below the section called: "Requestor Role"

The option I am dabbling with is: Ticket: Hours since status category pending - Calendar Greater than - 48 hours.

However the wording in the article it says “Ticket: hours since Pending” which is different from what the options are there now.

What am I doing wrong here.   Here is my screenshot: